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Cadet | Tier 2
August 5, 2026
Question

Salesforce Authentication Action

  • August 5, 2026
  • 6 replies
  • 67 views

Since salesforce is migrating from OAuth Username/Password to OAuth Client Credentials, how do we use Salesforce Authentication Action? Because now we will not have the username and password to connect to salesforce and these 2 fields are mandatory in the Authentication Action.  

6 replies

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
August 5, 2026

@chhavi.sharma811 Make sure your Salesforce package is the latest. Older automations will use older packages unless a later version of the package is explicitly chosen.

This is what I see for the latest Salesforce package:

 

 

Cadet | Tier 2
August 6, 2026

@Aaron.Gleason , I am actually using “O Auth - Client Credentials” as an Authentication Type. But seems it still asks for “Username and Password”. If you have the latest salesforce package version, do you still see these 2 as mandatory fields?

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
August 6, 2026

@chhavi.sharma811 Yes; that means you should define the OAuth connection in the Mange > OAuth Connections and then use “Control Room OAuth Connection” option instead.

Cadet | Tier 2
August 6, 2026

@Aaron.Gleason , but there is some issue and I cannot use the CR Connection. That means as for now, Salesforce pacakage includes user/pass as mandatory. 

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
August 6, 2026

@chhavi.sharma811 Don’t give up! Contact support@automationanywhere.com for detailed assistance. They can assist you with getting the CR OAuth connection working.

Cadet | Tier 2
August 7, 2026

@Aaron.Gleason , thank you so much for all the help.