Cadet | Tier 2

Solved

Recorder capture Not working in production

Forum|Forum|9 months ago
November 8, 2025
8 replies
211 views

Object capturing is not working in production, Where as in Dev environment it's working fine both the machine have same configuration

Best answer by Daiana Grimi

Object capturing is not working in production, Where as in Dev environment it's working fine both the machine have same configuration

Hi @Ajith 9655 ,

Do you have more details about the error?

What do you mean with “not working”?

I experienced a new error this week, related to the recorder package as well, after (what I guess it was) a Windows update. I found the solution using this community, searching by the error message:

“Object condition command has experienced an internal error.”

If you have any information that you can share, more than happy to help you!

Thanks,
Daiana

Aaron.Gleason

Automation Anywhere Team

@Ajith 9655 Your mission, should you choose to accept it, is to determine what is different between the systems. It could be as small as a revision in the browser, operating system, or application; color depth, zoom scale, account permissions…

You get the idea. This is why many companies use identical VMs for development and production -- so there are zero differences.

jahdai.justin

Cadet | Tier 2

I'm experiencing the same issue. It works correctly in the development environment, but not in production. I've reviewed everything and couldn't identify any differences.

Aaron.Gleason

Automation Anywhere Team

@jahdai.justin If there are no differences, the bot will run. Identifying those differences is the hard part -- and why companies use VMs for dev and prod.

You can start by identifying WHY the bots are failing. Is it unable to find a control on a web page? If so, compare the DOMXPaths from the dev workstation to the prod bot runner.

There is a difference, but finding it isn't always easy.

Padmakumar

Premier Pathfinder | Tier 7

Hi @Ajith 9655,

What is your bot runner screen resolution?

What did you mean by not working? Are you getting any errors for recorder actions? If so, please share for a better understanding.

Padmakumar

Zaid Chougle

Navigator | Tier 3

@Ajith 9655 , generally I have witnessed it, the Dev instance of a particular application is different than a production instance, even if it looks exact the backend is a but different, can you please compare if the end application is same for both dev or production is same or different

Lets Automate !

Daiana GrimiAnswer

Navigator | Tier 3

Object capturing is not working in production, Where as in Dev environment it's working fine both the machine have same configuration

Hi @Ajith 9655 ,

Do you have more details about the error?

What do you mean with “not working”?

I experienced a new error this week, related to the recorder package as well, after (what I guess it was) a Windows update. I found the solution using this community, searching by the error message:

“Object condition command has experienced an internal error.”

If you have any information that you can share, more than happy to help you!

Thanks,
Daiana

Daiana Grimi

S

Semih 3318

Pathfinder Advocate | Tier 6

Hello @Ajith 9655 please make sure that the production environment has the same screen resolution with your dev environment

S

Semih 3318

Pathfinder Advocate | Tier 6

@jahdai.justin hello, have you checked that if prod and dev environments have the same screen resolution?

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