Recorder Capture Misaligned

Hi ​@chughes,

Based on your description, it seems like a display scaling or resolution mismatch is causing the misalignment. Here are several potential solutions and workarounds you can try:

1. Ensure All Displays Use the Same Scaling and Resolution
Even though you mentioned setting scaling to 100%, double-check that:

• All monitors (including the laptop screen) are set to 100% scaling.
• All monitors are using the same resolution (if possible).
• All monitors are set to the same orientation (e.g., landscape).

A360 can behave unpredictably if monitors have different DPI settings or resolutions.

2. Set the Laptop Display as the Primary Monitor
Automation Anywhere often captures coordinates relative to the primary display. If your laptop screen is not set as the primary monitor, try:

• Right-click on the desktop → Display settings.
• Scroll to Multiple displays → Select your laptop screen → Check "Make this my main display."

3. Disable Display Scaling for the Bot Agent
Sometimes, Windows display scaling interferes with how AA360 captures screen coordinates. Try this:

• Go to C:\Program Files (x86)\Automation Anywhere\Bot Agent.
• Right-click BotAgent.exe → Properties → Compatibility tab.
• Click Change high DPI settings → Check Override high DPI scaling behavior and set it to System (Enhanced).
• Apply and restart the Bot Agent.

4. Avoid Running Bots Across Multiple Monitors
If possible, run the bot only on one screen (preferably the primary display) during execution. You can:

• Disconnect external monitors during bot runs (as you mentioned).
• Or, configure the bot runner VM or machine to use a single display setup.

​@chughes The other thing you can do, if 100% zoom is too small for your eyes on a laptop screen, you can reduce the screen resolution from the panel’s native resolution. 

For example, my laptop has 2560x1280 resolution. It’s tiny at 100% zoom. If I drop the resolution to 1920x1080, it’s much better at 100% zoom. I could even drop it to 1280x768 and it will be even bigger. 

When you drop the resolution, though, the image becomes less clear as the screen is having to make up the pixels to match the panel’s native resolution. That lack of clarity does not affect the automations or even the screen shots it takes while recording.

After recording, you can change the screen settings back to your preferred values.

The other option is to attach a larger, external monitor to your laptop if you have one.