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Hi Community,

We are currently facing an issue with one of our bots where the Recorder → Capture Action is failing at runtime. Specifically, at the step where the bot clicks the “Export” button(Before export, there is a wait for condition step, which will wait for almost 40 - 50 min) in our application, the screen goes completely black, although the bot continues to the next step.

A few key observations:

  • This step was working fine until a few days ago. The issue has been consistent for the past 3–4 days.

  • To troubleshoot, I added a “Capture Window” & “Active Window” action before the problematic step, still facing the same behavior.

  • Other bots that use similar Recorder actions on the same application are working fine.


    Thanks in advance for your support!

    Thanks,
    Charan K

Hi ​@Charan 3219,

 

Kindly refer the below thread and see if it helps or not.

 

https://community.automationanywhere.com/developers-forum-36/capture-not-working-in-rdp-session-87485?postid=93580#post93580

 


Hi ​@Charan 3219,

 

Any update?