@vivek.selvaraj  check these::
https://stackoverflow.com/questions/49728676/automation-anywhere-drop-down-menu-error

https://docs.automationanywhere.com/bundle/enterprise-v11.3/page/enterprise/topics/aae-client/faqs/troubleshooting-information/ts-combobox-select-item-by-text.html

Appreciate the resources shared!

But unfortunately neither of the solution would work as those were for v11. The resources talk about using Object Cloning on List’s Item HTML tag / using v11’s expand action. Expand isn’t an action available in A360 & In A360 to Capture a dropdown list it can only be UL HTML tag using Universal recorder (doesn’t work as said in the description) / Tree using Microsoft Active Accessibility (works in Bot Creator but not in bot runner).

Was able to work with the AA support & the fix is to enable the accessibility setting in chrome

Additional details can be found at : https://apeople.automationanywhere.com/s/article/How-to-enable

FWIW, in A360 to force the accessibility render you can pass the argument before the URL in Browser action. E.x below.

@vivek.selvaraj  Are you aware for a similar solution for SAP?

@Andoni - Am no SAP expert. Microsoft accessibility should be enabled on the client that’s rendering the application. How are you accessing the SAP? 

If it’s via browser, then close all tabs of google chrome then open it with the runtime argument to force renderer accessibility as shown above.

If it’s a thick desktop client in windows, my assumption is it should be enabled by default.

Lmk how it goes.