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ChaitakM102954
Ground Control | Tier 1
November 9, 2022
Question

receiving error while creating device login credentials in Automation anywhere 360 Community edition in my laptop.

  • November 9, 2022
  • 6 replies
  • 1444 views

while creating device login credentials in Automation anywhere 360 Community edition in my laptop receiving error

"Not Found. If the problem persists, please contact you system administrator",

I tried uninstalling and reinstalling the bot agent but it doesnt help.

I tried using Get User Name from Local Device but still the same error.

the bot agent (version 21.222 ) was downloaded automatically when i connected to my computer through the control room.

I am using windows 10 Home Single Language edition(v22H2) 64 bit OS on a lenovo PC (intel Core i7 4510U, 8 GB Ram)

 

    6 replies

    Tamil Arasu10
    Most Valuable Pathfinder
    Tamil Arasu10Most Valuable Pathfinder
    Most Valuable Pathfinder
    November 10, 2022

    Hi @Chaitak Mukherjee​ 

     

    Please follow the below steps,

     

     

     

    1. In the Control Room panel, click your user name and select My settings.
    2. In My Settings page, navigate to Devices > Credentials section to update the Username and Password for the device.
    3. Device login credentials are required to run a bot from this device.
    4. Note: Automation 360 does not validate the device login credentials until you run a bot.
    5. If your username is part of a domain, include the domain within the format 
    6. domain\username
    7. . Typically, home users are not part of a domain, unless they are specifically configured.
    8. Save the changes.

     

     

     

    Thanks!

    _Tamil_
    R
    Rajesh 6934
    Cadet | Tier 2
    February 13, 2023

    Hello @Tamil Arasu10 

    I have followed the mentioned above steps but still I am not able to update credentials

     

    Thanks,

    Yeluri Rajesh

    rbkadiyam
    Premier Pathfinder | Tier 7
    rbkadiyam
    Premier Pathfinder | Tier 7
    February 13, 2023

    @ChaitakM102954   Username should be the device login id, I am not sure the name you provided was correct…. like ad\name … 

     

    Ramesh B Kadiyam
    C
    ColinMac
    Cadet | Tier 2
    May 9, 2023

    Hi all,
    I have the same issue, I am using the local username that the application grabs for you when you hit the refresh icon. I am able to add a username to my credentials but it never asks me to input the password. I can’t save the credential as it is.
     

    Thanks,

    Colin

    T
    tgalli
    Cadet | Tier 2
    May 13, 2023

    @ColinMac could you solve this? I’m having the same issue

    A
    Aldhyt
    Cadet | Tier 2
    November 25, 2023

    did u guys found how to solve this ?

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