Skip to main content
  • Home
  • Forums
  • Developers Forum
  • receiving error while creating device login credentials in Automation anywhere 360 Community edition in my laptop.
Question

receiving error while creating device login credentials in Automation anywhere 360 Community edition in my laptop.

  • 9 November 2022
  • 6 replies
  • 1153 views

while creating device login credentials in Automation anywhere 360 Community edition in my laptop receiving error

"Not Found. If the problem persists, please contact you system administrator",

I tried uninstalling and reinstalling the bot agent but it doesnt help.

I tried using Get User Name from Local Device but still the same error.

the bot agent (version 21.222 ) was downloaded automatically when i connected to my computer through the control room.

I am using windows 10 Home Single Language edition(v22H2) 64 bit OS on a lenovo PC (intel Core i7 4510U, 8 GB Ram)

 

6 replies

Tamil Arasu10
Rank
Userlevel 6
Badge +15

Hi @Chaitak Mukherjee​ 

 

Please follow the below steps,

 

 

 

  1. In the Control Room panel, click your user name and select My settings.
  2. In My Settings page, navigate to Devices > Credentials section to update the Username and Password for the device.
  3. Device login credentials are required to run a bot from this device.
  4. Note: Automation 360 does not validate the device login credentials until you run a bot.
  5. If your username is part of a domain, include the domain within the format 
  6. domain\username
  7. . Typically, home users are not part of a domain, unless they are specifically configured.
  8. Save the changes.

 

 

 

Thanks!

_Tamil_
R
Badge +3

Hello @Tamil Arasu10 

I have followed the mentioned above steps but still I am not able to update credentials

 

Thanks,

Yeluri Rajesh

rbkadiyam
Rank
Userlevel 5
Badge +14

@ChaitakM102954   Username should be the device login id, I am not sure the name you provided was correct…. like ad\name … 

 

Ramesh B Kadiyam
C
Badge

Hi all,
I have the same issue, I am using the local username that the application grabs for you when you hit the refresh icon. I am able to add a username to my credentials but it never asks me to input the password. I can’t save the credential as it is.
 

Thanks,

Colin

T
Badge

@ColinMac could you solve this? I’m having the same issue

A
Badge +1

did u guys found how to solve this ?

Reply


Terms & ConditionsCookie settings