Problem to run a bot

Hi @Erika Jaramillo​ ,

This error means your windows credentials are not correct or the bot agent has an incorrect windows username or password.

TRY:

Open Command Prompt -> Type "Whoami" (Without "Quotes") -> Enter

The output will be your current windows username.

THEN:

Open your A2019 Control Room URL.

Click on Laptop Icon on the top right corner.

Enter output from above in Device username.

Click on update credentials -> Enter Password for the above user and Save.

The above steps should solve your problem

Note : If it is On-Prem check your Control room Reverse Proxy Service, Check if the Database is accessible.

Thanks!

Thank you. but I already did this steps, when I'm use the recorder i don't have this problem, but when I'm trying run a bot shows these message.

Can you please try to re-install the bot agent again?

• Uninstall the Bot Agent
• Clear the existing folder location
• Remove the device from the control room
• Install the bot agent, register, and update credentials