Hi friends,
I have a problem when I run a bot, the CR shows this message:
Though when I use the recorder package I don't have any problem, how I can solve it?
PD. I already put the credentials of my local devide.
Thanks!
Hi friends,
I have a problem when I run a bot, the CR shows this message:
Though when I use the recorder package I don't have any problem, how I can solve it?
PD. I already put the credentials of my local devide.
Thanks!
Hi @Erika Jaramillo ,
This error means your windows credentials are not correct or the bot agent has an incorrect windows username or password.
TRY:
Open Command Prompt -> Type "Whoami" (Without "Quotes") -> Enter
The output will be your current windows username.
THEN:
Open your A2019 Control Room URL.
Click on Laptop Icon on the top right corner.
Enter output from above in Device username.
Click on update credentials -> Enter Password for the above user and Save.
The above steps should solve your problem
Note : If it is On-Prem check your Control room Reverse Proxy Service, Check if the Database is accessible.
Thanks!
Thank you. but I already did this steps, when I'm use the recorder i don't have this problem, but when I'm trying run a bot shows these message.
Can you please try to re-install the bot agent again?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.