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Hi everyone,

I've been struggling with an issue where Outlook keeps showing "Email connect not working – account not set up". I've gone through all the articles and troubleshooting guides I could find, but unfortunately, nothing has worked so far.

Yes, I've already repaired both Office and Outlook multiple times, but the problem persists.

Does anyone know of a solution that might not be publicly documented or shared in forums? Any help or insight would be greatly appreciated!

Thank you.

 

 

​@Hakan 4015 You must be using the “old” Outlook for this to work. Microsoft removed that functionality from the “new” Outlook.

​@Aaron.Gleason  thank your answer.
Is there a solution for the new Outlook?

​@Hakan 4015 There is not. You must use the Microsoft 365 Outlook package. Microsoft is not planning to re-enable the hooks used with “old” Outlook with the “new” Outlook.

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