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Hi everyone,

I've been struggling with an issue where Outlook keeps showing "Email connect not working – account not set up". I've gone through all the articles and troubleshooting guides I could find, but unfortunately, nothing has worked so far.

Yes, I've already repaired both Office and Outlook multiple times, but the problem persists.

Does anyone know of a solution that might not be publicly documented or shared in forums? Any help or insight would be greatly appreciated!

Thank you.

 

 

​@Hakan 4015 You must be using the “old” Outlook for this to work. Microsoft removed that functionality from the “new” Outlook.

​@Aaron.Gleason  thank your answer.
Is there a solution for the new Outlook?

​@Hakan 4015 There is not. You must use the Microsoft 365 Outlook package. Microsoft is not planning to re-enable the hooks used with “old” Outlook with the “new” Outlook.

Hi ​@Hakan 4015 ,

 

Why don't you try the Email Server option instead of Outlook? You can refer here for more details on this.

​@Hakan 4015 have you decided which approach you want to go with yet?

Hi everyone,

we are currently still using the legacy Outlook connection because we need to download a wide variety of email attachments, including .msg files. Unfortunately, we have not been able to download .msg attachments using the Microsoft 365 Outlook package.
 

Is there a known limitation regarding which attachment types can be downloaded with the Microsoft 365 Outlook package?
Or is there a workaround that would allow us to retrieve .msg attachments as well?

Thanks in advance for your help.

While it doesn’t appear easy, you can use Powershell to connect to the Exchange server and download an email as a .MSG.

https://gist.github.com/alydemah/4bcf197b4e9ec538f93c68adc3ca4709

Hi everyone,

we are currently still using the legacy Outlook connection because we need to download a wide variety of email attachments, including .msg files. Unfortunately, we have not been able to download .msg attachments using the Microsoft 365 Outlook package.
 

Is there a known limitation regarding which attachment types can be downloaded with the Microsoft 365 Outlook package?
Or is there a workaround that would allow us to retrieve .msg attachments as well?

Thanks in advance for your help.

Using a custom DLL would be a great option for this.

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