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I am using the Automation 360 Community Edition and repeatedly encountering the error message shown in the screenshot when trying to record a desktop application (Automation Anywhere - Order Fulfillment Manager). The error message specifically states: "An unexpected problem occurred while activating the window 'Automation Anywhere Order Fulfillment Manager'. Please refresh the window list and try again."

The Problem Behavior:

  • I can see the window listed correctly after refreshing the browser/window list, but when I click the Capture button, the same error pops up immediately.
  • The critical issue: Reinstalling the Bot Agent or specific packages allows me to successfully capture only one action instance.
  • When I try to Run the entire bot, it fails immediately at the first step that uses a capture action; it doesn't enter any details or interact with the application window at all

Steps Already Taken (Troubleshooting Done):

  1. Restarted the local Bot Agent service
  2. Performed standard uninstall/reinstall of the Bot Agent.
  3. Checked antivirus/firewall (temporarily disabled, issue remained).
  4. Confirmed browser extension is installed and enabled.

I need a permanent solution as these steps have not resolved the recurring nature of the error, which prevents the bot from running consistently.

Hi ​@tmohamedyaser,

 

I hope you’re trying the Capture action on a new browser window rather than the same browser where you are accessing the CR.

As you have performed most of the known fixes for this issue, I don’t have much to say on this. However, try checking the below two points as well.

 

  1. Check the Recorder package version. - Try after upgrading or downgrading the same.
  2. Clear the Bot Agent Cache from the location below and restart the Bot Agent service. This often resolves stale Recorder state issues.

          C:\ProgramData\AutomationAnywhere\BotAgent\Cache

Hi ​@Padmakumar ,
I tried looking for the BotAgent folder, but I only have BotRunner in C:\ProgramData\AutomationAnywhere\BotRunner, and there’s no Cache folder inside it. I also restarted the Automation Anywhere Bot Agent service from services.msc, but the issue still persists. Do you have any other suggestions I can try?

Thanks!

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