Hi @Lucy Phan​,

Please review these KB articles to see if they help.

https://apeople.automationanywhere.com/s/article/Checks-to-be-performed-while-bots-fail-in-unattended-mode/p>

https://apeople.automationanywhere.com/s/article/Automation-360/p>

https://apeople.automationanywhere.com/s/article/Error-creating-RDP-session/p>

If not, then it would be better to raise a support ticket so that the support team can assist you further.

Regards,

Puneet

https://apeople.automationanywhere.com/s/article/Error-creating-RDP-session

can a link which is accessible to all be provided to this

@Lucy 3556 

This issue may occur different reasons

In my scenario, it was happened due to third party password reset (Sailpoint password reset plugin).

This may occur if any CTRL+ALT+DeL policy disabled 

another solution

Step 1 : Have to use Regular deployment setting rather than RDP deployment

Step 2:  Please run below script whenever you are login into bot runner vdi (no need to sign out, disconnect just execute below script)

              --- Save file As DisconnectRDP_Lock.bat-------

for /f "skip=1 tokens=3" %%s in ('query user %USERNAME%') do (

  %windir%\System32\tscon.exe %%s /dest:console

)

rem Rundll32.exe user32.dll, LockWorkStation

@Lucy 3556 Also check attached settings

Did anyone find a solution for this?  We started getting it about 6 weeks ago intermittently, and we & AA support have not found a solution.  Thanks.