Our Production Bot failed with the following message. Can someone let me know why cause this error to occur?

  • 9 March 2022
  • 5 replies

java.lang.RuntimeException: {"message":"Error creating RDP session.","details":"[13:00:14:157] [11160:0000170c] [error][com.freerdp.core.connection] - Timeout waiting for activation","correctiveAction":"","code":"rdp.error"}

5 replies

Userlevel 6
Badge +10

Hi @Lucy Phan​,


Please review these KB articles to see if they help.>>>


If not, then it would be better to raise a support ticket so that the support team can assist you further.




Badge +5

can a link which is accessible to all be provided to this

Userlevel 5
Badge +14

@Lucy 3556 


This issue may occur different reasons

In my scenario, it was happened due to third party password reset (Sailpoint password reset plugin).

This may occur if any CTRL+ALT+DeL policy disabled 


another solution

Step 1 : Have to use Regular deployment setting rather than RDP deployment

Step 2:  Please run below script whenever you are login into bot runner vdi (no need to sign out, disconnect just execute below script)

              --- Save file As DisconnectRDP_Lock.bat-------

for /f "skip=1 tokens=3" %%s in ('query user %USERNAME%') do (

  %windir%\System32\tscon.exe %%s /dest:console


rem Rundll32.exe user32.dll, LockWorkStation

Userlevel 5
Badge +14

@Lucy 3556 Also check attached settings


Did anyone find a solution for this?  We started getting it about 6 weeks ago intermittently, and we & AA support have not found a solution.  Thanks.