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Cadet | Tier 2
August 31, 2022
Question

Not getting my Master certification

  • August 31, 2022
  • 15 replies
  • 377 views

Hi,

I completed my task of submitting the bots with an overall score of 85%. But the Automation Anywhere Certified Master RPA Professional (Automation 360) - 2022 course, it still shows as score pending. 

I haven't received my certification either. When I click on 'Continue' it just takes me back to the course homepage.

 

Anyone has had a similar experience? I'd like to get my hands on that certificate ASAP... worked hard for it

 

Thanks for any tips

 

**Update**

Now when I login to the autograder website, I get the following message "You already completed the Master Certification.

If you did not, try to log in again in a few minutes.

If you continue to experience difficulties, contact Learning Support for assistance"

 

Attaching the new grader screenshot too here.

    15 replies

    Cadet | Tier 2
    August 31, 2022

    @Stevin Sebastian​  

    Please Share your issue in learning@automationanywhere.com.

    They are creating seprate ticket for your issue. 

    Cadet | Tier 2
    September 1, 2022

    I'm facing the same issue as you. It is still showing "score pending". Anyone facing this issue as well?

    Automation Anywhere Team
    September 2, 2022

    Hi @Stevin Sebastian​ ,

    Thank you for writing to us,

    We would like to inform you that all Training Certification/E-Learning requests are handled by our Training department as we do not have access to our training team portal.

    So, we recommend you kindly drop an email to learning@automationanywhere.com. Upon request, our Training Team will be able to address your request within 3 business days

    Steve 550Author
    Cadet | Tier 2
    September 2, 2022

    Hi Sahana,

     

    Thank you for your reply. I did mail the learning team at the above mentioned mail address on 31st of Aug. i am yet to receive a reply.

     

    Regards

    Stevin

    Steve 550Author
    Cadet | Tier 2
    September 3, 2022

    I did mail them and a ticket was created with an automated mail. But no reply after that.​

    Steve 550Author
    Cadet | Tier 2
    September 3, 2022

    Yes, exactly... But in the autograder it shows as completed.

    Confusing

    Cadet | Tier 2
    September 5, 2022

    Hi Team,

     

    I am facing same issue. Score is showing in pending state but I got 83% score after BOTs submission. Pls find the attachment for reference.

    In AA university website, the completion percentage is showing as 83%. Pls guide me.

    Also, I sent email to learning@automationanywhere.com. Pls let us know in case if the problem got fixed for any one?

    Cadet | Tier 2
    September 5, 2022

    Same case happened to me. Did it get resolved. If resolved please help.

    Cadet | Tier 2
    September 6, 2022

    Hi Steve,

     

    I got AA Master Certificate this morning. AA team updated the completion percentage to 100% in AA university for Master Certification.

     

    @Stevin Sebastian​ - Pls drop an email to learning@automationanywhere.com.with all your screenshots. They responded me so fast

     

    Thanks AA team for Help

     

     

    Steve 550Author
    Cadet | Tier 2
    September 6, 2022

    No Param, not resolved yet. Please refer to @Hema Vamsi Vineeth Burle​ 's answer. His issue has been resolved.