Not able to access License which is sent

  • 26 December 2022
  • 4 replies


Kindly Please Schedule a call with me my available trimmings are (8:00 AM to 4:30 PM IST) 


Thanks & Regards,
Lakshmi Priya Illa

Solutions Engineer RPA


Carl Zeiss India Bangalore Pvt Ltd

Mobile: +91-9949608060

Plot No 3, Bommasandra Jigani Link Rd, Bommasandra Industrial Area,
Bengaluru, Karnataka 560099


4 replies

Userlevel 6
Badge +16

Hi @AjitCZI 

Access to the customer support portal is only accessible to partners and customers, incase if you are already partner with AA and facing this issue i’d recommend raising a support case. 

Userlevel 7
Badge +13

Hi @AjitCZI ,


Please raise the support ticket here.

Userlevel 5
Badge +14

support portal admin in your org will have ability to download the license file directly, Please find the below marked area to download the required license file



Userlevel 6
Badge +15

Hi @AjitCZI ,


Please see the above page  ( License and cloud service ) here, you can generate license file based on your purchase agreement.

Once you’ve generate, the file will be shared via email or you can download from the site itself.