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Cadet | Tier 2
March 21, 2022
Question

Newbie here... Running into an issue that guessing is an easy fix. Getting error "Unable to download the bot or dependencies to the device" when trying to run a simple bot to open a browser to http://www.google.com. Anyone with a solution?

  • March 21, 2022
  • 5 replies
  • 196 views
Newbie here... Running into an issue that guessing is an easy fix. Getting error "Unable to download the bot or dependencies to the device" when trying to run a simple bot to open a browser to http://www.google.com.Anyone with a solution?

    5 replies

    Tamil Arasu10
    Most Valuable Pathfinder
    Most Valuable Pathfinder
    March 21, 2022
    Automation Anywhere Team
    March 22, 2022

    Hello @Kirk Baumann​ Basically, this error comes due to the Bot command packages are failing to download from Control Room to execute the bot in Botagent VM. You may perform the steps from the suggestion from the above KB article and also validate if the Control Room access URL is configured with DNS\FQDn of the CR server if this is an OnPremise setup.

    kbarcherAuthor
    Cadet | Tier 2
    March 22, 2022

    Greetings @Tamil Arasu​ ,

     

    Appreciate the link... it's posted in response to this question in other forum posts. However, when one tries to go to that link, the response is:

     

    Invalid Page / Page Load Error

     

    We've encountered an error while loading this page. Please check your URL or try to reload the page.

    Can’t find what you are looking for? Try entering relevant keywords in the search box on the Home page.

    If you continue to experience this error, please contact our community management team with the following information:

    Browser and OS, Page URL

     

    See attached screenshot below. Is there another location for that article as it does not exist at the link you provided.

     

    With regards!

     

    aa_page_err

    kbarcherAuthor
    Cadet | Tier 2
    March 22, 2022

    Appreciate the details in your response @Sajith Sudhakaran​ .

    Tamil Arasu10
    Most Valuable Pathfinder
    Most Valuable Pathfinder
    March 22, 2022

    Please use a partner registered account to log in to the above link.

    _Tamil_