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Cadet | Tier 2
May 13, 2026
Solved

Need help in Interrupt Handler Package

  • May 13, 2026
  • 8 replies
  • 176 views

Hi Team,

I am trying to perform actions using Interrupt Handler package but I am not able to use it as in the handle drop down nothing is coming or showing up in the drop down.

Any support or guidance would be of appreciable help.

 

Regards,

Abhishek

    Best answer by Aaron.Gleason

    @Abhishek.A3 You may be missing some updates. You will need to contact support for assistance. 

    8 replies

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    May 13, 2026

    @Abhishek.A3 So, you’re not seeing this?

    Could you paste a screen shot here so we can see what you’re (not) seeing?

    Cadet | Tier 2
    May 13, 2026

    Hi Aaron,

    Yes I am not able to see the conditions in the drop down. When i click on drop down nothing is coming or visible.

     

     

    Regards,

    Abhishek

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    May 13, 2026

    @Abhishek.A3 Which control room is this? I need the first part of the control room URL, like:

    https://aa-devx-dev.my.automationanywhere.digital/

    Also, ensure the Recorder package is available to you. Check with your CoE if it is not.

    Cadet | Tier 2
    May 13, 2026

    Hi Aaron,

    We have an on premise control room and below is the url

    https://bpaa360dev.bpweb.bp.com/

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    May 13, 2026

    @Abhishek.A3 You may be missing some updates. You will need to contact support for assistance. 

    Cadet | Tier 2
    May 13, 2026

    Hi Aaron,

    In Support whom should I contact can you give the contact details if any.

    Regards,

    Abhishek

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    May 13, 2026

    @Abhishek.A3 Please contact me directly: aaron.gleason@automationanywhere.com 

    Cadet | Tier 2
    May 13, 2026

    Hi Aaron,

     

    I have dropped you an email from id abhishek.arora03@infosys.com. Please let me know your suitable time to connect.

    Regards,

    Abhishek