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Cadet | Tier 2
October 12, 2022
Question

My control room of enterprise and community edition are not working due to pending processes in progress activity since a week. How can i solve this issue as i cannot manually delete the pending process.

  • October 12, 2022
  • 3 replies
  • 87 views
My control room of enterprise and community edition are not working due to pending processes in progress activity since a week. How can i solve this issue as i cannot manually delete the pending process.

    3 replies

    Most Valuable Pathfinder
    October 12, 2022

    Hi @Fatima zahra​ ,

     

    Can you restart Bot Agent and try again?

     

    Steps for Restarting Bot Agent Service :

     

    Click on Windows+R

    Type services.msc

    Hit Enter

    Check for Automation Anywhere Bot Agent Service

    Right Click and Restart

    Chand
    Automation Anywhere Team
    October 13, 2022

    Hello @Fatima zahra​ 

     

    Could you please raise a support case for the affected enterprise control room ? The support specialist will gather relevant details and will help resolve the issue on priority.

    fati 2110Author
    Cadet | Tier 2
    October 13, 2022

    Cannot find automation anywhere bot agent service there.