Hi @Miguel Ange Perez Arias​ ,

Ideally OS upgrade should not affect CR or Bot Agents, I'd recommend opening a support ticket with AA using below link and then proceed further on OS upgrade.

https://apeople.automationanywhere.com/s/support/p>

if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

You can also raise a support case on Apeople with "Installation Help" category which would be routed to our platform team of upgrade specialists.

Hi Miguel, as mentioned, there should not be any issues as long as the product is rendered offline (eg. no bots scheduled to run during the upgrade etc) but it is always a good idea to stay in touch with your internal IT team to ensure the upgrade does not affect Automation Anywhere or other installed softwares negatively.