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local device coonection error - Unable to reach the device

  • August 17, 2023
  • 5 replies
  • 106 views
B
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I couldn't connect my local device. And I am receiving this error in the photo.

Best answer by ravi.pothana

Hi @bayramoglua,

This could be due to various causes. 

I would suggest reviewing the nodemanager.log files and troubleshoot further using the below articles:


Automation 360: Error while registering device - An unexpected problem occurred:
https://apeople.automationanywhere.com/s/article/An-unexpected-problem-occurred-message-is-displayed-when-registering-device

Ports, protocols, and firewall requirements:
https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-firewall-rules.html

Thank you. 

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5 replies

Tamil Arasu10
Most Valuable Pathfinder
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  • Tamil Arasu10Most Valuable Pathfinder
  • Most Valuable Pathfinder
  • August 17, 2023

Hi @bayramoglua ,

Can you please verify the bot agent whether connected in CR ?

_Tamil_
S
Automation Anywhere Team
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Hello @bayramoglua  Please review the Nodemanager.log files located by default at C:\ProgramData\AutomationAnywhere\BotRunner\Logs

R
Automation Anywhere Team
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  • ravi.pothana
  • Automation Anywhere Team
  • Answer
  • August 17, 2023

Hi @bayramoglua,

This could be due to various causes. 

I would suggest reviewing the nodemanager.log files and troubleshoot further using the below articles:


Automation 360: Error while registering device - An unexpected problem occurred:
https://apeople.automationanywhere.com/s/article/An-unexpected-problem-occurred-message-is-displayed-when-registering-device

Ports, protocols, and firewall requirements:
https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-firewall-rules.html

Thank you. 

B
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  • bayramoglua
  • Author
  • Cadet | Tier 2
  • August 17, 2023

Hello @bayramoglua  Please review the Nodemanager.log files located by default at C:\ProgramData\AutomationAnywhere\BotRunner\Logs

Here you can see

B
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  • bayramoglua
  • Author
  • Cadet | Tier 2
  • August 17, 2023

Hi @bayramoglua ,

Can you please verify the bot agent whether connected in CR ?

Hello Tamil 

First of all thanks for your comment but can you explain CR means ?
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