I have 2 runner license and 2 bot creator license which I am using in a single RDP Machine. I have scheduled 2 bots using the runner licenses and at the same time I am using the bot creator license for development purposes. And now all the scheduled bots have stopped working and are displaying 'Deploy Failed'. Anyone knows how to resolve this?
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Hi @Mokshada Marcharchand ,
Good Day!
If you are using single device then it will work either bot creator or bot runner. Please use the multiuser device to use bot creator and bot runner and refer the below docs.https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/devices/about-multi-user-device.html/p>
If you are still facing an issue then please create a support case
How to create a support case :
https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>
if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.
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