Question

Issue using runner license and developer license in same RDP server

  • 2 August 2022
  • 1 reply
  • 11 views

I have 2 runner license and 2 bot creator license which I am using in a single RDP Machine. I have scheduled 2 bots using the runner licenses and at the same time I am using the bot creator license for development purposes. And now all the scheduled bots have stopped working and are displaying 'Deploy Failed'. Anyone knows how to resolve this?


1 reply

Userlevel 4
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Hi @Mokshada Marcharchand​ ,

 

Good Day!

 

If you are using single device then it will work either bot creator or bot runner. Please use the multiuser device to use bot creator and bot runner and refer the below docs.https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/devices/about-multi-user-device.html/p>

 

If you are still facing an issue then please create a support case

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

 

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