IQ Document Automation Extract Failed

  • 5 November 2022
  • 3 replies

Badge +7



I'm trying to create a new instance using document automation. After create and define the fields. tried to process document but I Get this Error

EXTRACT_FAILED - [Native] : 500 : INTERNAL_FAILURE : An exception occurred during image processing



3 replies

Userlevel 6
Badge +15

Hi @Mohamed Timor​ ,


Please restart all the AA services to fix this issue.

Userlevel 6
Badge +16

Hi @Mohamed Timor​ 


500 is server side error. Can you try again, If there is no luck I'd recommend opening a support ticket with AA using below link>


if you don't have access to the above link, Send an email to AA Support team "" to get the access.

Badge +1

Hi @Mohamed Timor 

Update the package of download and extraction task bots. It will work.