Question

IQ Document Automation Extract Failed

  • 5 November 2022
  • 3 replies
  • 226 views

Badge +7

Hello,

 

I'm trying to create a new instance using document automation. After create and define the fields. tried to process document but I Get this Error

EXTRACT_FAILED - [Native] : 500 : INTERNAL_FAILURE : An exception occurred during image processing

 

image


3 replies

Userlevel 5
Badge +11

Hi @Mohamed Timor​ ,

 

Please restart all the AA services to fix this issue.

Userlevel 5
Badge +12

Hi @Mohamed Timor​ 

 

500 is server side error. Can you try again, If there is no luck I'd recommend opening a support ticket with AA using below link

 

https://apeople.automationanywhere.com/s/support/p>

 

if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

Badge +1

Hi @Mohamed Timor 


Update the package of download and extraction task bots. It will work.

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