IQ Document Automation Extract Failed

Hello,

I'm trying to create a new instance using document automation. After create and define the fields. tried to process document but I Get this Error

EXTRACT_FAILED - [Native] : 500 : INTERNAL_FAILURE : An exception occurred during image processing

Most Valuable Pathfinder

Please restart all the AA services to fix this issue.

_Tamil_

Most Valuable Pathfinder

500 is server side error. Can you try again, If there is no luck I'd recommend opening a support ticket with AA using below link

if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

Chand

Cadet | Tier 2

Hi @Mohamed Timor

Update the package of download and extraction task bots. It will work.

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