Hi @Srushti.S2 

1.What will be the architecture of integration, push-push or pull-push? - Both, Checkout below link for integration

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/using-the-workbench/cloud-servicenow-package.html

2.Using ServiceNow package, how to get the records/request details from ServiceNow portal once user submits a request?

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/using-the-workbench/servicenow-get-record-action.html

3.How to get multiple records from service now portal?

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/using-the-workbench/servicenow-get-multiple-record.html

@Srushti.S2 

Also you can check the documentation provided in the  link from botstore:

 https://botstore.automationanywhere.com/bot/a2019-salesforce-package

Tutorial:

Readme

https://s3-us-west-2.amazonaws.com/botstore-media/wp-content/uploads/2021/08/26011347/salesforce-package-automation-anywhere-readme.pdf

HTH

Regards

When i am using get multiple records command from service now package and saving the output to an excel file , it is giving below output:

com.automationanywhere.botcommand.data.impl.DictionaryValue@398f9ba3 , com.automationanywhere.botcommand.data.impl.DictionaryValue@5d1a62b1 , com.automationanywhere.botcommand.data.impl.DictionaryValue@2f76ee33 ,

I’m facing above issue please help me @automationaywhere

Answer for the Below Question:

When i am using get multiple records command from service now package and saving the output to an excel file , it is giving below output:

com.automationanywhere.botcommand.data.impl.DictionaryValue@398f9ba3 , com.automationanywhere.botcommand.data.impl.DictionaryValue@5d1a62b1 , com.automationanywhere.botcommand.data.impl.DictionaryValue@2f76ee33 ,