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Integration with ServiceNow package

  • February 10, 2023
  • 6 replies
  • 215 views
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We have below queries regarding ServiceNow package:

1.What will be the architecture of integration, push-push or pull-push?

2.Using ServiceNow package, how to get the records/request details from ServiceNow portal once user submits a request?

3.How to get multiple records from service now portal?

 

Best answer by ChanduMohammad

Hi @Srushti.S2 

1.What will be the architecture of integration, push-push or pull-push? - Both, Checkout below link for integration

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/using-the-workbench/cloud-servicenow-package.html

2.Using ServiceNow package, how to get the records/request details from ServiceNow portal once user submits a request?

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/using-the-workbench/servicenow-get-record-action.html

3.How to get multiple records from service now portal?

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/using-the-workbench/servicenow-get-multiple-record.html

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6 replies

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Most Valuable Pathfinder
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  • ChanduMohammadMost Valuable Pathfinder
  • Most Valuable Pathfinder
  • 2692 replies
  • Answer
  • February 11, 2023

Hi @Srushti.S2 

1.What will be the architecture of integration, push-push or pull-push? - Both, Checkout below link for integration

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/using-the-workbench/cloud-servicenow-package.html

2.Using ServiceNow package, how to get the records/request details from ServiceNow portal once user submits a request?

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/using-the-workbench/servicenow-get-record-action.html

3.How to get multiple records from service now portal?

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/using-the-workbench/servicenow-get-multiple-record.html

Chand
Raul Jaimes
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  • Raul Jaimes
  • Navigator | Tier 3
  • 494 replies
  • February 12, 2023

@Srushti.S2 

Also you can check the documentation provided in the  link from botstore:

 https://botstore.automationanywhere.com/bot/a2019-salesforce-package

Tutorial:

Readme

https://s3-us-west-2.amazonaws.com/botstore-media/wp-content/uploads/2021/08/26011347/salesforce-package-automation-anywhere-readme.pdf

 

HTH

Regards

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  • Srushti.S2
  • Author
  • Cadet | Tier 2
  • 1 reply
  • February 13, 2023

When i am using get multiple records command from service now package and saving the output to an excel file , it is giving below output:

com.automationanywhere.botcommand.data.impl.DictionaryValue@398f9ba3 , com.automationanywhere.botcommand.data.impl.DictionaryValue@5d1a62b1 , com.automationanywhere.botcommand.data.impl.DictionaryValue@2f76ee33 ,

 

 

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I’m facing above issue please help me @automationaywhere

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  • tvmramkumark
  • Cadet | Tier 2
  • 2 replies
  • August 8, 2023

Answer for the Below Question:

 

 

When i am using get multiple records command from service now package and saving the output to an excel file , it is giving below output:

com.automationanywhere.botcommand.data.impl.DictionaryValue@398f9ba3 , com.automationanywhere.botcommand.data.impl.DictionaryValue@5d1a62b1 , com.automationanywhere.botcommand.data.impl.DictionaryValue@2f76ee33 ,

 

 

 

N
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Answer for the Below Question:

 

 

When i am using get multiple records command from service now package and saving the output to an excel file , it is giving below output:

com.automationanywhere.botcommand.data.impl.DictionaryValue@398f9ba3 , com.automationanywhere.botcommand.data.impl.DictionaryValue@5d1a62b1 , com.automationanywhere.botcommand.data.impl.DictionaryValue@2f76ee33 ,

 

 

 

Okay Thanks 

 

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