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Semih 3318
Pathfinder Advocate | Tier 6
June 12, 2025
Solved

In my local desktop Excel Basic:Open works, but in a vdi i get an error. How to solve it?

  • June 12, 2025
  • 4 replies
  • 188 views

Hello, I have an XLSX file. I open it with ExcelBasic:Open command. In my local desktop, It has no problem, but in a vdi it gets an error

error is "Unable to process 'String Open XML Spreadsheet' file type in the Excel package. Use the Excel_MS package to process such file types."

Has anyone come across with this?

 

may it be because of this excel label "highly confidential"?

 

    Best answer by NewTushitha

    Hi,

    The error usually means the Excel Basic package is unable to open .xlsx  files saved in a certain format, especially if there are any restrictions like "Highly Confidential" labels, file protection, or special policies on the VDI. Try using the Excel Advanced or Excel Microsoft 365 package instead. Also, check if Excel is properly licensed and activated on the VDI — that often causes issues too.

    4 replies

    N
    Navigator | Tier 3
    NewTushithaAnswer
    Navigator | Tier 3
    June 12, 2025

    Hi,

    The error usually means the Excel Basic package is unable to open .xlsx  files saved in a certain format, especially if there are any restrictions like "Highly Confidential" labels, file protection, or special policies on the VDI. Try using the Excel Advanced or Excel Microsoft 365 package instead. Also, check if Excel is properly licensed and activated on the VDI — that often causes issues too.

      S
      Semih 3318Author
      Pathfinder Advocate | Tier 6
      June 12, 2025

      Thank you ​@NewTushitha  i thought so. I asked team if they could change the label to General Use.

        NamrataHindujaGeneva
        Cadet | Tier 2
        NamrataHindujaGeneva
        Cadet | Tier 2
        June 17, 2025

        Hello Semih 3318,

         

        The error suggests the VDI lacks full Excel support or the correct Excel Basic package handling .xlsx (Open XML) files. Use Excel_MS:Open instead, as it supports this format. Also, check if file labeling like "Highly Confidential" restricts access in VDI due to security policies. Ensure Excel is properly installed and licensed in the VDI environment.

         

        Regards

        Namrata Hinduja Geneva, Switzerland

          S
          Semih 3318Author
          Pathfinder Advocate | Tier 6
          June 17, 2025

          Hello ​@NamrataHindujaGeneva 

          Changing excel’s label resolved my problem, thanks for the reply.

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