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In my local desktop Excel Basic:Open works, but in a vdi i get an error. How to solve it?

  • June 12, 2025
  • 4 replies
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Hello, I have an XLSX file. I open it with ExcelBasic:Open command. In my local desktop, It has no problem, but in a vdi it gets an error

error is "Unable to process 'String Open XML Spreadsheet' file type in the Excel package. Use the Excel_MS package to process such file types."

Has anyone come across with this?

 

may it be because of this excel label "highly confidential"?

 

Best answer by NewTushitha

Hi,

The error usually means the Excel Basic package is unable to open .xlsx  files saved in a certain format, especially if there are any restrictions like "Highly Confidential" labels, file protection, or special policies on the VDI. Try using the Excel Advanced or Excel Microsoft 365 package instead. Also, check if Excel is properly licensed and activated on the VDI — that often causes issues too.

    4 replies

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    Navigator | Tier 3
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    • NewTushitha
    • Navigator | Tier 3
    • Answer
    • June 12, 2025

    Hi,

    The error usually means the Excel Basic package is unable to open .xlsx  files saved in a certain format, especially if there are any restrictions like "Highly Confidential" labels, file protection, or special policies on the VDI. Try using the Excel Advanced or Excel Microsoft 365 package instead. Also, check if Excel is properly licensed and activated on the VDI — that often causes issues too.

    S
    Aaron.Gleason
    Lu.Hunnicutt
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    • Semih 3318
    • Author
    • Pathfinder Advocate | Tier 6
    • June 12, 2025

    Thank you ​@NewTushitha  i thought so. I asked team if they could change the label to General Use.

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    NamrataHindujaGeneva
    Cadet | Tier 2
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    Hello Semih 3318,

     

    The error suggests the VDI lacks full Excel support or the correct Excel Basic package handling .xlsx (Open XML) files. Use Excel_MS:Open instead, as it supports this format. Also, check if file labeling like "Highly Confidential" restricts access in VDI due to security policies. Ensure Excel is properly installed and licensed in the VDI environment.

     

    Regards

    Namrata Hinduja Geneva, Switzerland

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    • Semih 3318
    • Author
    • Pathfinder Advocate | Tier 6
    • June 17, 2025

    Hello ​@NamrataHindujaGeneva 

    Changing excel’s label resolved my problem, thanks for the reply.

    NamrataHindujaGeneva
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