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Cadet | Tier 2
October 3, 2022
Solved

I was able to launch a bot task on 28-Sept-2022 after a long pending bot task was removed from the In Progress Activity queue in Community 2 Edition. However this 28-Sept task is not running until now.

  • October 3, 2022
  • 9 replies
  • 351 views

I have tried to stop and start the bot agent service but the issue is still not resolved.

 

I have also tried to delete the device but was unable to do so as it prompted error message "Cannot delete device, as it is part of an active bot deployment".

 

Appreciate if issue can be resolved for Community 2.

    Best answer by arjun.meda

    We have a solution for this issue. Please try this tool to delete the device and let us know if it helps:

    https://rpademo.automationanywhere.com/deletedevice.php

     

    cc: @Aaron.Gleason 

    9 replies

    Fouad G. Sabry
    Navigator | Tier 3
    October 3, 2022

    The 22 Relevant Posts with Similar Symptoms are pending resolution since more than 3 weeks now:

     

    1- https://apeople.automationanywhere.com/s/question/0D52t00001bVtQoCAK/how-to-resolve-the-issue-if-bot-has-struck-while-running-and-unable-to-run-bots

    2 - https://apeople.automationanywhere.com/s/question/0D52t00001bVGbmCAG/i-still-get-the-error-unknown-user-username-is-already-running-a-bot-on-the-device-if-the-problem-persists-contact-your-system-administrator-can-anybody-help-me

    3 - https://apeople.automationanywhere.com/s/question/0D52t00001bVC6qCAG/even-after-i-added-my-device-and-tried-to-connect-with-my-system-but-it-is-not-getting-connected

    4 - https://apeople.automationanywhere.com/s/question/0D52t00001bUxbiCAC/why-i-am-getting-this-error-while-i-trying-to-run-a-bot-unknown-user-username-is-already-running-a-bot-on-device-if-the-problem-persists-please-contact-your-system-administrator

    5 - https://apeople.automationanywhere.com/s/question/0D52t00001b4WftCAE/hi-community-edition-keeps-throwing-the-error-message-cant-run-xyz-due-to-active-bot-deployment-ive-tried-all-the-solutions-available-on-the-community-including-task-manager-end-task-logging-out-deleting-bot-runner-nothing-works

    6 - https://apeople.automationanywhere.com/s/question/0D52t00001b3e8GCAQ/inprogress-unknown-error

    7 - https://apeople.automationanywhere.com/s/question/0D52t00001b3HyGCAU/how-to-remove-the-bot-from-in-progress-section

    8 - https://apeople.automationanywhere.com/s/question/0D52t00001b2rbZCAQ/issue-with-community-2-edition

    9 - https://apeople.automationanywhere.com/s/question/0D52t00001b2VD6CAM/infinite-pending-execution-problem-what-can-i-do

    10 - https://apeople.automationanywhere.com/s/question/0D52t00001b2GKfCAM/device-is-disconnected-after-bot-execution-fails-i-cannot-able-to-deletereconnect-to-device-because-it-is-showing-cannot-delete-device-it-is-part-of-bot-deployment-and-also-have-progress-execution-issue-in-inprogress-activity

     

    Fouad G. Sabry
    Navigator | Tier 3
    October 3, 2022

    11 - https://apeople.automationanywhere.com/s/question/0D52t00001b1qpwCAA/community-edition-still-shows-my-device-connected-even-though-the-agent-service-is-stopped

    12 - https://apeople.automationanywhere.com/s/question/0D52t00001b1kBfCAI/cannot-deletedisconnect-device-from-control-room-cannot-run-bot-as-it-is-indicating-an-active-deployment-is-in-progress-although-no-bots-are-running-please-advice

    13 - https://apeople.automationanywhere.com/s/question/0D52t00001b1iL2CAI/unable-to-disconnect-device-from-control-roomor-reinstall-device

    14 - https://apeople.automationanywhere.com/s/question/0D52t00001b1hMVCAY/cannot-delete-device-as-it-is-part-of-an-active-bot-deployment

    15 - https://apeople.automationanywhere.com/s/question/0D52t00001b1hFFCAY/cannot-deletedisconnect-device-from-control-room-cannot-run-bot-as-it-is-indicating-an-active-deployment-is-in-progress-although-no-bots-are-running-please-advice

    16 - https://apeople.automationanywhere.com/s/question/0D52t00001b0rvkCAA/why-am-i-getting-this-error-while-trying-to-run-a-bot-unknown-user-username-is-already-running-a-bot-on-device-if-the-problem-persists-please-contact-your-system-administrator

    17 - https://apeople.automationanywhere.com/s/question/0D52t00001aZxfiCAC/how-to-stop-a-botprocess-from-activity-manager

    18 - https://apeople.automationanywhere.com/s/question/0D52t00001aZv2ECAS/not-able-to-run-my-bot-device-not-ready-for-deployment

    19 - https://apeople.automationanywhere.com/s/question/0D52t00001aZqnoCAC/we-are-not-able-to-trigger-the-bot-from-aa-control-room-can-you-please-help-us-how-can-why-we-are-not-able-to-trigger-the-bot-from-aa-control-room

    20 - https://apeople.automationanywhere.com/s/question/0D52t00001aYJvQCAW/i-am-not-able-to-connect-to-community-edition-and-it-is-showing-the-device-is-disconnected-but-i-have-tried-by-uninstalling-the-bot-agent-and-connecting-again-but-it-didnt-work-and-it-is-asking-to-contact-administrator

    21 - https://apeople.automationanywhere.com/s/question/0D52t00001aYB8RCAW/not-able-to-delete-existing-device-in-community-edition-control-room-aa360-error-device-is-part-of-active-deployment-no-tasks-are-running-although

    22 - https://apeople.automationanywhere.com/s/question/0D52t00001aY1PNCA0/i-am-not-able-to-run-bot-on-my-machine-out-of-sudden-tried-restarting-and-loginlogout-but-its-not-working

    Cadet | Tier 2
    April 19, 2024

    @Fouad G. Sabry and it’s been a year and the story continues.

    No wonder why A360 isn’t making to top, among other RPA tools.

    arjun.meda
    Automation Anywhere Team
    Automation Anywhere Team
    April 19, 2024

    We have a solution for this issue. Please try this tool to delete the device and let us know if it helps:

    https://rpademo.automationanywhere.com/deletedevice.php

     

    cc: @Aaron.Gleason 

    Arjun
    Cadet | Tier 2
    April 19, 2024

    Somehow found the API solution on youtube (of course not the A360 channel).

    Thank you for posting this as well.

    arjun.meda
    Automation Anywhere Team
    Automation Anywhere Team
    April 19, 2024

    @aakash 2100 Glad to know your issue is resolved, thanks for sharing the update.

    Arjun
    arjun.meda
    Automation Anywhere Team
    Automation Anywhere Team
    April 19, 2024

    @Fouad G. Sabry @SDM.S Please try the suggested solution and let us know if it works for you.

    Arjun
    Fouad G. Sabry
    Navigator | Tier 3
    April 19, 2024

    Hello @arjun.meda,

    Hope everything is OK at your end and thanks a lot for your kind support in advance.

    Actually, I have a different issue now, and I wish you can help me.

    In Activity | In Progress, there is a pending execution entry for a bot since 2022 and I have everything you can imagine to delete it.

    Till now, it is does not harm, but it will be wonderful to see this entry deleted.

    Do you have any tip or trick?

    Thanks again.

    Regards,

    Fouad Sabry

     

    arjun.meda
    Automation Anywhere Team
    Automation Anywhere Team
    April 19, 2024

    @Fouad G. Sabry - Thanks for sharing your query. I will check on this and get back.

    Arjun