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Cadet | Tier 2
June 28, 2022
Question

I paused the running bot and then unfortunately chrome window got closed . afterwards i tried to run another bot , it is showing below(screenshot) error pop up and in the "IN PROGRESS" section status showing as paused... how can i resolve this ???

  • June 28, 2022
  • 2 replies
  • 112 views

Screenshot (279)Screenshot (277)

    2 replies

    Automation Anywhere Team
    June 30, 2022

    Hi @Pathuri Hema Mani Kiran​ ,

     

    Good Day!

     

    Please try to restart the Bot Agent service in the bot runner machine and check the behavior.

     

    If you are still facing a issue then please create support case

     

    How to create a support case :

    https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

    if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

     

    Thank you

    Cadet | Tier 2
    July 21, 2022

    thank for responding , i re-installed bot agent , finally the issue was resolved ....