Hi @Pathuri Hema Mani Kiran​ ,

Good Day!

Please try to restart the Bot Agent service in the bot runner machine and check the behavior.

If you are still facing a issue then please create support case

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

Thank you

thank for responding , i re-installed bot agent , finally the issue was resolved ....