Question

I paused the running bot and then unfortunately chrome window got closed . afterwards i tried to run another bot , it is showing below(screenshot) error pop up and in the "IN PROGRESS" section status showing as paused... how can i resolve this ???

  • 28 June 2022
  • 2 replies
  • 2 views

Screenshot (279)Screenshot (277)


2 replies

Userlevel 4
Badge +8

Hi @Pathuri Hema Mani Kiran​ ,

 

Good Day!

 

Please try to restart the Bot Agent service in the bot runner machine and check the behavior.

 

If you are still facing a issue then please create support case

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

 

Thank you

thank for responding , i re-installed bot agent , finally the issue was resolved ....

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