I am unable to deploy bots in Community Edition - It is asking me to add Credentials but when I do it doesn't save. Getting Error Please Contact your system administrator.

  • 22 August 2022
  • 4 replies


Troubleshooting Steps Followed : Disconnected device - Deleted it - Uninstall Bot Agent - Reinstalled Bot Agent - Connected Again - But still credentials are not getting added.


How to fix this please help? I have to complete Master Certification..


4 replies

Userlevel 6
Badge +15

Hi @Rajaputra Sanjeev Singh​ ,


I believe you've tried during the downtime, Now the incident is resolved. Can you please try again?


"Community Edition (community)" is Down 

Incident Duration

From Aug 22, 2022 09:31 PM CEST to Aug 22, 2022 09:59 PM CEST (28 mins)

Affected Components

Community Edition (community)

Incident Status Updates



All components are Operational

Posted on Aug 22, 2022 at 09:59 PM CEST



"Community Edition (community)" is Down

Posted on Aug 22, 2022 at 09:31 PM CEST


Good Luck!




Userlevel 6
Badge +15

Hi @Rajaputra Sanjeev Singh​ ,


Please check out the below link,


Set user device credentials>





Hi @Tamil Arasu​ 

I tried on different laptop as well.. still the same error.

No luck.

Could you please help?

Badge +4

You could try with the updated version of bot agent by updating the existing one or uninstalling and reinstalling it again. Give it a try.