I am unable to deploy bots in Community Edition - It is asking me to add Credentials but when I do it doesn't save. Getting Error Please Contact your system administrator.

  • 22 August 2022
  • 4 replies


Troubleshooting Steps Followed : Disconnected device - Deleted it - Uninstall Bot Agent - Reinstalled Bot Agent - Connected Again - But still credentials are not getting added.


How to fix this please help? I have to complete Master Certification..


4 replies

Userlevel 5
Badge +9

Hi @Rajaputra Sanjeev Singh​ ,


I believe you've tried during the downtime, Now the incident is resolved. Can you please try again?


"Community Edition (community)" is Down 

Incident Duration

From Aug 22, 2022 09:31 PM CEST to Aug 22, 2022 09:59 PM CEST (28 mins)

Affected Components

Community Edition (community)

Incident Status Updates



All components are Operational

Posted on Aug 22, 2022 at 09:59 PM CEST



"Community Edition (community)" is Down

Posted on Aug 22, 2022 at 09:31 PM CEST


Good Luck!




Userlevel 5
Badge +9

Hi @Rajaputra Sanjeev Singh​ ,


Please check out the below link,


Set user device credentials>





Hi @Tamil Arasu​ 

I tried on different laptop as well.. still the same error.

No luck.

Could you please help?

You could try with the updated version of bot agent by updating the existing one or uninstalling and reinstalling it again. Give it a try.