Question

I am trying to connect Control Room with my computer. but it shows 'Unable to reach device error'. I tried the solutions in Community but i could not solve the problem. CR shows no device, and i uninstalled and re-install bot agent for several times

  • 12 September 2022
  • 1 reply
  • 6 views

I am trying to connect Control Room with my computer. but it shows 'Unable to reach device error'. I tried the solutions in Community but i could not solve the problem. CR shows no device, and i uninstalled and re-install bot agent for several times

1 reply

Userlevel 4
Badge +8

Hi @Tunç Furkan Ceylan​ ,

 

Good Day!

 

Please check whether the device icons show connected in the device icon and follow the below KB article to add the device and to update the device credentials.

 

https://apeople.automationanywhere.com/s/article/Unexpected-error-setting/p>

 

If you are still facing an issue then please create a support case

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

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