I am having the same problem but in my case In progress section there is showing one bot is running in pending execution. The bot is showing pending from yesterday and there is no update although I can't able to kill or stop. Please anyone help me otherwise I can't able to run another task bot.

And If I try to delete my previous device it's showing like below attached Error message.

Hi @Priyanka K V​ ,

Can you delete the device from CR Manage >>> Device ] and reinstall the bot agent?

Please stop the bot agent service and then try deleting device. Kindly also check if any proxy settings or firewall settings are implemented on your machine which may be interfering with the Bot agent functionality,

Hi ChanduMohammad

I have tried to delete the device but it is showing "Cannot delete device, as it is part of an active bot deployment".

Please go through this article: https://apeople.automationanywhere.com/s/article/Error-Device-is-disconnected-or-need-upgrade/p>

you are not giving access to the above link then how can we go through and solve the problem

@raghulsidharth 

The link is working fine:  

https://apeople.automationanywhere.com/s/article/Error-Device-is-disconnected-or-need-upgrade

Also, you can check the thread below:

HTH

Regards