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Cadet | Tier 2
September 19, 2022
Question

I am not able to connect to Community Edition and it is showing the device is Disconnected but I have tried by Uninstalling the bot agent and connecting again but it didn't work and it is asking to contact administrator.

  • September 19, 2022
  • 7 replies
  • 324 views

It is not allowing me to deploy the bots.

 

Can you please help to delete the device?

 

    7 replies

    Cadet | Tier 2
    September 20, 2022

    Screenshot 2022-09-20 202323I am having the same problem but in my case In progress section there is showing one bot is running in pending execution. The bot is showing pending from yesterday and there is no update although I can't able to kill or stop. Please anyone help me otherwise I can't able to run another task bot.

    And If I try to delete my previous device it's showing like below attached Error message.

    Screenshot 2022-09-20 202802

    Most Valuable Pathfinder
    September 20, 2022

    Hi @Priyanka K V​ ,

     

    Can you delete the device from CR [Manage >>> Device ] and reinstall the bot agent?

    Chand
    Automation Anywhere Team
    September 20, 2022

    Please stop the bot agent service and then try deleting device. Kindly also check if any proxy settings or firewall settings are implemented on your machine which may be interfering with the Bot agent functionality,

    Priya24Author
    Cadet | Tier 2
    September 20, 2022

    Hi ChanduMohammad

     

    I have tried to delete the device but it is showing "Cannot delete device, as it is part of an active bot deployment".

    Automation Anywhere Team
    September 20, 2022
    Cadet | Tier 2
    January 4, 2023

    you are not giving access to the above link then how can we go through and solve the problem

     

    Raul Jaimes
    Navigator | Tier 3
    January 4, 2023

    @raghulsidharth 

    The link is working fine:  

    https://apeople.automationanywhere.com/s/article/Error-Device-is-disconnected-or-need-upgrade

    Also, you can check the thread below:

    HTH

    Regards