Question

How to validate the SSL certificate presented by the Control Room?

  • 12 November 2022
  • 3 replies
  • 15 views

Userlevel 2
Badge +8

botrunner does not work, how can i fix it?


3 replies

Userlevel 4
Badge +8

Hello @Mehi Ikhuoria​  You may import the Control Room certificate to Bot Runner machines Trusted Root authorities location through MMC. You may follow the article below.

https://apeople.automationanywhere.com/s/article/Install-Botagent-certificate-as-a-One-time-activity

Userlevel 4
Badge +8

@Semih Öztürk​ : Please check if the below article helps.

https://apeople.automationanywhere.com/s/article/Getting-a-Unable-to-connect-to-Control-Room-not-being-able-to-validate-SSL-certficate

 

if you are still facing an issue then please create a support case

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

 

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get access.

Userlevel 4
Badge +7

@Semih Öztürk​ ,

 

Kindly verify the following link to validate the certificate presents in the botrunner

 

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/bot-agent/bot-agent-diagnostic-utility.html

 

Regards

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