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Question

How to run Trigger Email with administrator privileges?

  • March 11, 2025
  • 5 replies
  • 76 views
J
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Good morning,

I have a problem with one of the bots I created. The thing is that this bot only runs through Email Trigger. However, one of the processes it does is delete a file, but it cannot delete it because it requests administrator privileges and reports an error. When I run it manually from the Control Room with administrator privileges, it works correctly. How can I make the Trigger run with administrator privileges?

I appreciate the support provided.

5 replies

K
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  • Kiran M6495
  • Cadet | Tier 2
  • March 11, 2025

Have you installed the Bot agent as admin?

Kiran N
Aaron.Gleason
Lu.Hunnicutt
Lu.Hunnicutt
Pathfinder Community Team
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  • Lu.Hunnicutt
  • Pathfinder Community Team
  • March 11, 2025

What ​@Kiran M6495 said.

 

Tagging ​@Aaron.Gleason for visibility

Let's Connect! www.linkedin.com/in/lu-hunnicutt-1290jan
Aaron.Gleason
Automation Anywhere Team
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  • Aaron.Gleason
  • Automation Anywhere Team
  • March 11, 2025

If your SLA allows for it, have you considered running the automation on a schedule rather than a trigger? That might give you more flexibility in what you need done. Additionally, it frees up a bot runner license from having to monitor the email box continuously. Just a thought.

Marc Mueller
Anjali.K1
J
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  • Jesus 1800
  • Author
  • Cadet | Tier 2
  • March 13, 2025

Hello, good day,

​@Kiran M6495  I uninstalled the bot agent and reinstalled it with administrator privileges. However, when I resend the trigger, it won't let me delete a folder. When I log in to the server and manually delete the folder, it prompts me for administrator privileges.

​@Aaron.Gleason  The schedule isn't an issue; however, the business area requires it to run on demand, so we opted for an email trigger.

What configuration do I need?

K
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  • Kiran M6495
  • Cadet | Tier 2
  • March 13, 2025

​@Jesus 1800 can you please elaborate more what's the main issue your facing right now? And if any screenshot of the error will help us to debug more into it. 

Kiran N
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