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Hi @GB Shetty ,

 

Please refer the below thread and try to reset the Device through Postman using CR API. Let me know the result.

 

Bots Struck under "In-Progress" | Community (automationanywhere.com)

 

@GB Shetty  remove automation anywhere folder under c:\windows\system32\config\systemprofile\AppData\Local  & restart machine 

Then connect to control room and try to connect device… 

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