Hi @eswari y ,
Please the junk folder sometimes the mail will received in the junk folder. The password can be reset using the admin account as well.
If you are still facing an issue then please create a support case
How to create a support case :
if you don't have access to the above link, email the AA Support team "firstname.lastname@example.org" to get the access.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.