Hi @eswari y​ ,

Good Day!

Please the junk folder sometimes the mail will received in the junk folder. The password can be reset using the admin account as well.

If you are still facing an issue then please create a support case

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.