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Question

Hii All, I am unable to delete the bot under in progress activity as this bot is not at all exist but still i can see this bot running in progress activity. so can anyone suggest me on how to delete from the inprogress activity.


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2 replies

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  • Most Valuable Pathfinder
  • 2693 replies
  • October 11, 2022

Hi @Sirisha A G​ ,

 

Can you restart bot agent and try again,

 

Steps for Restarting Bot Agent Service :

 

Click on Windows+R

Type services.msc

Hit Enter

Check for Automation Anywhere Bot Agent Service

Right Click and Restart


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@Sirisha A G​ 

 

Hi Please refer to and follow the steps mentioned in the below link:

 

Download the Post Man API and follow the steps mentioned in the below article.

 

https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environments

 

After performing the steps delete the device and register the device.

 

If you are still facing an issue then please create a support case.

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

 

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get access.


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