hi team im using Iq bot but when i create a learning instance it is just stuck on "loading Document type" im using A360 and the bot agent that i am using is 21.210
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Hi @ChanduMohammad S yes it is an OnPrem A360 . the access is already granted its just that the IQ bot is stuck with loading document type and thats for creating a new learning instance. 
Hi @marlon mapula ,
Can you try below steps,
- http://localhost:8100/healcheck ( All results should give OK )
- check if all the iqbot services are running
- Please run the restart.bat file in iqbot installation folder i.e for eg: C:\Program Files (x86)\Automation Anywhere IQ Bot \Configurations\ restart.bat
If this is not helping you, I'd recommend opening a support ticket with AA using below link
https://apeople.automationanywhere.com/s/support/p>
if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.
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