Question

hi team im using Iq bot but when i create a learning instance it is just stuck on "loading Document type" im using A360 and the bot agent that i am using is 21.210

  • 14 October 2022
  • 3 replies
  • 4 views

hi team im using Iq bot but when i create a learning instance it is just stuck on "loading Document type" im using A360 and the bot agent that i am using is 21.210

3 replies

Hi @ChanduMohammad S​  yes it is an OnPrem A360 . the access is already granted its just that the IQ bot is stuck with loading document type and thats for creating a new learning instance. IQ bot

Userlevel 5
Badge +8

Hi @marlon mapula​ ,

 

Is this OnPrem?

Userlevel 5
Badge +8

Hi @marlon mapula​ ,

 

Can you try below steps,

 

 

  1. http://localhost:8100/healcheck ( All results should give OK )
  2. check if all the iqbot services are running
  3. Please run the restart.bat file in iqbot installation folder i.e for eg: C:\Program Files (x86)\Automation Anywhere IQ Bot \Configurations\ restart.bat

 

If this is not helping you, I'd recommend opening a support ticket with AA using below link

 

https://apeople.automationanywhere.com/s/support/p>

 

if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

Reply