Hi @ChanduMohammad S yes it is an OnPrem A360 . the access is already granted its just that the IQ bot is stuck with loading document type and thats for creating a new learning instance.
Hi @marlon mapula ,
Is this OnPrem?
Can you try below steps,
If this is not helping you, I'd recommend opening a support ticket with AA using below link
if you don't have access to the above link, Send an email to AA Support team "firstname.lastname@example.org" to get the access.
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