Hi Team, I am trying to run a bot from CR to a different runner machine, but while selecting the user i am not able to select the user under devices section. The user is appearing under devices section, however it is not allowing to select it.

  • 18 March 2022
  • 2 replies

PFA image, where i am able to see user but it is not allowing me to select it. It is in disabled state.

2 replies

Userlevel 6
Badge +16

Hi @Sushant Kumar​ ,


Can you refresh the page and check again?


If this is not helping, I'd recommend opening a support ticket with AA using below link>


if you don't have access to the above link, Send an email to AA Support team "" to get the access.

Userlevel 6
Badge +15

Looks permission issue also please check that runner is machine alive or not


Please check out the below links,>>