Question

Hi Team, I am trying to run a bot from CR to a different runner machine, but while selecting the user i am not able to select the user under devices section. The user is appearing under devices section, however it is not allowing to select it.

  • 18 March 2022
  • 2 replies
  • 4 views

PFA image, where i am able to see user but it is not allowing me to select it. It is in disabled state.


2 replies

Userlevel 5
Badge +8

Hi @Sushant Kumar​ ,

 

Can you refresh the page and check again?

 

If this is not helping, I'd recommend opening a support ticket with AA using below link

 

https://apeople.automationanywhere.com/s/support/p>

 

if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

Userlevel 3
Badge +7

Looks permission issue also please check that runner is machine alive or not

 

Please check out the below links,

 

https://docs.automationanywhere.com/bundle/enterprise-v11.3/page/enterprise/topics/control-room/administration/roles/role-permissions.html/p>

 

https://docs.automationanywhere.com/bundle/enterprise-v11.3/page/enterprise/topics/control-room/administration/roles/roles-overview.html/p>

 

 

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