Question

Hi Team, I am trying to run a bot from CR to a different runner machine, but while selecting the user i am not able to select the user under devices section. The user is appearing under devices section, however it is not allowing to select it.

PFA image, where i am able to see user but it is not allowing me to select it. It is in disabled state.

Userlevel 5

+12

Hi @Sushant Kumar ,

Can you refresh the page and check again?

If this is not helping, I'd recommend opening a support ticket with AA using below link

if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

Userlevel 5

+11

Looks permission issue also please check that runner is machine alive or not

Please check out the below links,

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