Hi AA Team, I am facing issues with capture command . I have already performed the un-install the bot agent , re-start the system and install the updated bot agent .

Hey Prashant - I'd suggest opening a support ticket if you're still having issues - it may be something that someone from support will need to do a deep dive with you on. https://apeople.automationanywhere.com/s/support/p>

Hi AA Team,

Please provide help as the issue has been ongoing since 4th Apr.

@MICAH SMITH​  Kindly help and advise. Not getting support on this issue.

I have again tried to delete the device, delete the registration properties file from the C drive, remove the extension, uninstall the bot agent, re-started the system, and download the new bot agent from the CR, but the same issue is still persisting.

Regards,

Prashant

Hey Prashant

I'd suggest escalating the severity of your ticket then. This doesn't appear to be a widespread problem from what I've read on the forums - so its best you work with support to address what appears to be a one off

Micah

Additionally, I'd suggest disabling any/all other browser extensions in the meantime to be sure there's no conflict with something else you have installed

Hi @MICAH SMITH​ ,

I was not aware as a community edition user I can raise a ticket.

Regards,

Prashant

Hi @MICAH SMITH​ ,

I have removed the other extensions , but it is same.

Regards,

Prashant

Hi @MICAH SMITH​ 

The above link is not working

Also, i was able to see the below issue in the chrome browser

Try the same in edge....also, make note of the console after trying to get browser sessions.

Hi @MICAH SMITH​ 

AT the edge browser

Regards,

Prashant