Hi AA Team, I am facing issues with capture command . I have already performed the un-install the bot agent , re-start the system and install the updated bot agent .

Hi @Prashant Kumar​ ,

• Delete below file if exist, C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere\registration.properties

Try reinstalling the Bot Agent and check?

Hi @ChanduMohammad S​ ,

The below file was not present but still, i un-installed the bot agent and try to capture but it's still the same.

After the installation the registration.properties file is available.

Hi @MICAH SMITH​ 

KIndly help.

I am not able to use the window-related activity including the recorder-capture , but the other bot's are running fine, all the issues are with the windows related.

Regards,

Prashant

Hey Prashant - can you confirm you have the chrome extension installed...and confirm the version?

Hi @MICAH SMITH​ 

The A360 chrome extension is enabled.

Bot agent version is 21.134.

Also I noticed when I am selecting the Application option the AA is able to get all the Application window but for the Browser above error is coming.

Regards,

Prashant

HEy Prashant, as a workaround, it looks like you can use the Application tab instead of the browser tab. I've brought the issue up with engineering though, will let you know if they have a resolution for me to share

Actually, I was just able to reproduce the issue...remove the automation anywhere browser extension from your chrome install and reinstall it from here: https://chrome.google.com/webstore/detail/automation-360/kammdlphdfejlopponbapgpbgakimokm/p>

Hi @MICAH SMITH​ 

Thank you so much.

After installing the extension from the above given link, I am able to get the windows in the application tab.

Regards,

Prashant

Hi @MICAH SMITH​ ,

Not able to capture the object with recorder-capture command as every time the AA shows extension is not installed, but the extension is already installed and still the browser is throwing the same error.

HI AA Team,

Still the same issue is there

Can you please provide a solution for this issue?

Regards,

Prashant