Hello @Sanjay Kumar​ 

Thanks for writing us at the AA forum.

Please check the below article which should be able to resolve the concern

https://apeople.automationanywhere.com/s/article/Deployed-bots-stuck-as-Queued-on-device-with-message-as-waiting-for-user-and-or-device//p>

For assistance through our Support Engineers, please reach us via Support case

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

You can also check our Live Chat support option, for quick assistance from our engineers

https://apeople.automationanywhere.com/s/article/Live-Chat-Support-FAQs/p>

You can also search for available documentation in

https://docs.automationanywhere.com//p>

For more details, you are welcome to leverage our open source portal where multiple use case is available

https://botstore.automationanywhere.com//p>