Handling of Support Cases by AI Agent

I’ve noticed that whenever I raise a support case, it is handled by the AI agent and I usually get documentation links as responses. I generally go through the documentation before raising a case, so this doesn’t help much in resolving my issue.

Even when I update the case requesting human interaction, it still doesn’t seem to move to a support engineer.

I’m not entirely happy with this experience and wanted to check how others are handling similar situations. Is there a way to directly escalate a case to a human agent when needed?

Thanks in advance for any suggestions.