Good afternoon I'm new to the area, I would like to know what's going on, I've tried everything and nothing, can anyone help me? I put everything right, and it still doesn't work.
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Hi @Uluan Alves ,
This error means your windows credentials are not correct or bot agent has incorrect windows username or password.
TRY:
Open Command Prompt -> Type "Whoami" (Without "Quotes") -> Enter
Output will be your current windows username.
THEN:
Open your A2019 Control Room URL.
Click on Laptop Icon on top right corner.
Enter output from above in Device username.
Click on update credentials -> Enter Password for the above user and Save.
The above steps should solve your problem.
Thanks!
Reply
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