Good afternoon I'm new to the area, I would like to know what's going on, I've tried everything and nothing, can anyone help me? I put everything right, and it still doesn't work.

Hi @Uluan Alves​ ,

This error means your windows credentials are not correct or bot agent has incorrect windows username or password.

TRY:

Open Command Prompt -> Type "Whoami" (Without "Quotes") -> Enter

Output will be your current windows username.

THEN:

Open your A2019 Control Room URL.

Click on Laptop Icon on top right corner.

Enter output from above in Device username.

Click on update credentials -> Enter Password for the above user and Save.

The above steps should solve your problem.

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/devices/cloud-add-local-device.html/p>

Thanks!