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Navigator | Tier 3
January 5, 2022
Question

Get error when for AAE client Installing

  • January 5, 2022
  • 7 replies
  • 95 views

Screenshot 2022-01-05 082801Hello,

I get error message when i want to install AAE client desktop 11.3.5.

Please i need your assistance.

 

thanks

7 replies

Most Valuable Pathfinder
January 5, 2022

Hi @Isaiah OLOYEDE​ ,

 

If you need assistance on this, I'd recommend opening a support ticket with AA using below link

https://apeople.automationanywhere.com/s/support/p>

Chand
OlatidoyeAuthor
Navigator | Tier 3
January 5, 2022
Automation Anywhere Team
January 5, 2022

Hello @Isaiah OLOYEDE​ , Ensure to download and install the base version, not the service release.

https://automationanywhere.app.box.com/s/7flthwtuyiua4mcdpf18d533m3k3qnj7/folder/112210619581

Most Valuable Pathfinder
January 5, 2022

Hi @Isaiah OLOYEDE​ ,

 

In the same Folder Please install Base Version Exe and then install Patch i.e 11.3.5.4

Chand
Most Valuable Pathfinder
January 5, 2022

Hi @Isaiah OLOYEDE​ ,

 

To resolve the issue, make sure the base version of the product is installed i.e. 11.3.5 and then run the patch installer i.e 11.3.5.4 on top of the base version.

 

Chand
OlatidoyeAuthor
Navigator | Tier 3
January 5, 2022

Screenshot 2022-01-05 104022I don't have this patch in folder

we are what we think we are
Most Valuable Pathfinder
January 5, 2022

Hi @Isaiah OLOYEDE​ ,

 

PFB links to install which patch version you want, i.e .4 and .5

 

 

Chand