Question

Get error when for AAE client Installing

  • 5 January 2022
  • 7 replies
  • 4 views
O

Screenshot 2022-01-05 082801Hello,

I get error message when i want to install AAE client desktop 11.3.5.

Please i need your assistance.

 

thanks

7 replies

C
Userlevel 5
Badge +11

Hi @Isaiah OLOYEDE​ ,

 

If you need assistance on this, I'd recommend opening a support ticket with AA using below link

https://apeople.automationanywhere.com/s/support/p>

O

i download setup from : https://automationanywhere.app.box.com/s/7flthwtuyiua4mcdpf18d533m3k3qnj7/folder/112209444656

 

A
Userlevel 5
Badge +9

Hello @Isaiah OLOYEDE​ , Ensure to download and install the base version, not the service release.

https://automationanywhere.app.box.com/s/7flthwtuyiua4mcdpf18d533m3k3qnj7/folder/112210619581

C
Userlevel 5
Badge +11

Hi @Isaiah OLOYEDE​ ,

 

In the same Folder Please install Base Version Exe and then install Patch i.e 11.3.5.4

C
Userlevel 5
Badge +11

Hi @Isaiah OLOYEDE​ ,

 

To resolve the issue, make sure the base version of the product is installed i.e. 11.3.5 and then run the patch installer i.e 11.3.5.4 on top of the base version.

 

O

Screenshot 2022-01-05 104022I don't have this patch in folder

C
Userlevel 5
Badge +11

Hi @Isaiah OLOYEDE​ ,

 

PFB links to install which patch version you want, i.e .4 and .5

 

 

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