We need few details on the below for configuring AARI into Genesys,
1. How is the communication established between Genesys and AARI ?
2. How does Genesys authenticate the AARI user?
3. Is the connection established when we login to Genesys or when we click on the AA icon the Genesys screen?
4. Are there instances the connection between Genesys and AARI is lost ?
Have you checked below resource
@Shankar.C - this is a great question!
I was able to connect internally and wanted to share a few additional details to those shared by
@ChanduMohammad & @rbkadiyam :