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From "Automation" menu , unable to access AI Skill getting "Access is denied".

  • July 2, 2025
  • 7 replies
  • 84 views
S
Cadet | Tier 2
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Hi,

Trying to do POC - Agentic AI, having Enterprise Edition. Few clarifications.

  1. Model connections - No default models are getting loaded and don't have option to create new model to configure. Am I missing any roles or permissions. 
  2. From “Automation” - Trying to access the “AI Skill” getting the error message as “ Error - Access is denied” .  

From the above clearly showing the logged user doesn’t have proper roles and permissions. please guide the required steps.

Note:

Added the user with roles: AAE_Basic, AAE_Bot Developer. Please share any links for reference and  consider this as priority. Let me know if any clarifications on the above.

Thanks.

Best answer by Padmakumar

Thanks ​@MAIYA_0 

My Lead is assigned with the role as “AAE_Admin” and for mine he’s able to add the role “AAE_Basic”, but unable to add/find  the role “Pro Developer Custom role”. 

Please suggest how to create the above custom role? thanks

 

Hi ​@subbu2025 ,

 

Through the Admin account, access the Roles section where you will find an option to create new role. Please add a new role (you can name it anything you like) and give the below permissions

 

 

MAIYA_0
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7 replies

MAIYA_0
Navigator | Tier 3
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  • MAIYA_0
  • Navigator | Tier 3
  • July 2, 2025

Hi ​@subbu2025 ,

 

 AI Agent Studio requires Enterprise Platform license. After procuring the Enterprise Platform license, the IT Admin, with the AAE_Admin role, would create a role for the Automation Admin. After which, the Automation Admin would create roles and assign permissions to other users based on their tasks.

 

Required roles to access AI: Citizen Developer Custom role/ Pro Developer Custom role/ Automation Admin Custom role

Fore more information regerding the user roles, refer here.

 

Other references:

  1. https://docs.automationanywhere.com/bundle/enterprise-v2019/page/ai-studio-overview.html
  2. https://docs.automationanywhere.com/bundle/enterprise-v2019/page/ai-tools-roles-permissions.html
NITHISH MAIYA V ********* LinkedIn URL: https://www.linkedin.com/in/nithish-maiya-v
Shreya.Kumar
S
Cadet | Tier 2
Forum|alt.badge.img+2
  • subbu2025
  • Author
  • Cadet | Tier 2
  • July 2, 2025

Thanks ​@MAIYA_0 

My Lead is assigned with the role as “AAE_Admin” and for mine he’s able to add the role “AAE_Basic”, but unable to add/find  the role “Pro Developer Custom role”. 

Please suggest how to create the above custom role? thanks

MAIYA_0
MAIYA_0
Navigator | Tier 3
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  • MAIYA_0
  • Navigator | Tier 3
  • July 2, 2025

Hi ​@subbu2025,

In your AA Control room, Are you able to see the options mentioned on screenshots?

 

 

NITHISH MAIYA V ********* LinkedIn URL: https://www.linkedin.com/in/nithish-maiya-v
S
Cadet | Tier 2
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  • subbu2025
  • Author
  • Cadet | Tier 2
  • July 2, 2025

No. I dont see the Skills under AI. Attached screenshot for reference. Along with the roles assigned. Please let me know the required steps to perform. thanks

 

MAIYA_0
S
Cadet | Tier 2
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  • subbu2025
  • Author
  • Cadet | Tier 2
  • July 3, 2025

​@MAIYA_0  - Please let me know on next steps to fix the issue. Thanks

Padmakumar
Premier Pathfinder | Tier 7
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  • Padmakumar
  • Premier Pathfinder | Tier 7
  • Answer
  • July 3, 2025

Thanks ​@MAIYA_0 

My Lead is assigned with the role as “AAE_Admin” and for mine he’s able to add the role “AAE_Basic”, but unable to add/find  the role “Pro Developer Custom role”. 

Please suggest how to create the above custom role? thanks

 

Hi ​@subbu2025 ,

 

Through the Admin account, access the Roles section where you will find an option to create new role. Please add a new role (you can name it anything you like) and give the below permissions

 

 

Padmakumar
MAIYA_0
Shreya.Kumar
S
Cadet | Tier 2
Forum|alt.badge.img+2
  • subbu2025
  • Author
  • Cadet | Tier 2
  • July 3, 2025

thanks ​@Padmakumar. Will revert if any queries.

MAIYA_0
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