Extension not working in Edge. Was working previously. Unable to read browser from list. I verified that it works in Chrome.

​@mateoallimacse Do you have Chrome and Edge running at the same time, both with the extension running? In the past, that caused some conflicts. Not sure if it’s true today, but try disabling the Chrome AA extension and restarting Edge. If that doesn’t work, at least we have one less thing to check. Let us know how it goes!

​@Aaron.Gleason Thank you for your response! I just attempted this. and no luck.  

​@mateoallimacse Hmmm. If I launch Edge, I can get the browser list and capture an object. If I launch just an “InPrivate” (incognito) Edge window and refresh the browser list, it is empty, but still doesn’t come up with the same error.

You saw the extension options earlier. You can try enabling the debug options. When you do that, restart Edge and then try capturing the browser list again.

This should create a file here:

C:\ProgramData\AutomationAnywhere\BotRunner\Logs\AAEdgeBotBrowserAgent.log

(note that “ProgramData” is a hidden folder, so you may have to enable viewing hidden folders)

This is what I see in my log, which contains a large number of “not connected” messages. See if your log file is similar or has some “smoking gun” for the problem.

I can get to that path and there is no AAEdgeBotBrowserAgent.log file. I enabled and refreshed Edge. 

​@mateoallimacse (strokes beard...)

That kind of implies the extension isn’t even running. Here are some things to check:

• In Task Manager, find Microsoft Edge and expand it. You should see this Service Worker. This is the AA extension.

  

• You can try removing the Edge extension and re-adding it. Here is the URL for the extension:
  Automation 360 - Microsoft Edge Addons

Let’s try that. Let us know!

Hi ​@mateoallimacse,

If the solution above didn't help, you may refer to the below article and try the suggested steps,

Your edge plug-in either not installed or disable. For trouble-shooting help, visit the Automation Anywhere Documentation and search for Edge Plug-in

So heres the AA Edge Extension.. I did have the service worker on yours but that was for the chrome extension.

I tried enabling logging again, still no files in the path. 

​@mateoallimacse Ah, it looks like you may have the wrong Automation Anywhere extension installed. If your Task Manager looks different than mine, that's probably the cause. 

Why are there multiple Automation Anywhere extensions on the extension store? I have no idea. Remove the extension you have and install the new one from the link I sent. 

​@Aaron.Gleason 

I am using the extension from the link I received from you. 

​@mateoallimacse Unfortunately, we’ve exhausted typical troubleshooting. At this point, I would engage your IT department to check and verify that they don’t have a stray policy or application that is interfering with this extension.

The version in the registration is a different version than what is in my browser.

I appreciate your help Aaron and ​@Padmakumar 

​@Aaron.Gleason When I reinstall the bot agent, The question about “Do you want to remove the control room registration?” If I've already connected this device before, do I select no? or select yes? 

I am wondering if I selected no and that is what is causing registration issues. 

​@mateoallimacse No, that doesn’t affect anything. It’s essentially the same thing as removing the device at the Control Room.

I was in the wrong registry editor. 

no extension folder on Local Machine.

The extension listed here is NOT the same version as what is on the extension in my edge browser. Version 3.5.1.0