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Question

Excel crashes on opening since Office update

  • November 22, 2024
  • 2 replies
  • 282 views
R
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Hi.

Our bot workstations all got their Office updates this week but since on Excel Version 2308; Automation Anywhere cannot open Excel. It immediately crashes on opening.

If I open Excel myself, it opens fine. Only from AutomationAnywhere is it failing to run with error:

Faulting application name: EXCEL.EXE, version: 16.0.16731.20948, time stamp: 0x672e8588
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x672e84ec
Exception code: 0xc0000409
Fault offset: 0x00000000002fb302
Faulting process ID: 0x378c
Faulting application start time: 0x01db3b9e00ddb788
Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report ID: 0012f30b-bea6-479d-9b20-77d067d982b3
Faulting package full name: 
Faulting package-relative application ID: 

 

Anyone else come across this or know of a resolution?

Currently our bots cannot run that use Excel.

Thanks.

Vatsy
Zaid Chougle

2 replies

Zaid Chougle
Navigator | Tier 3
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  • Zaid Chougle
  • Navigator | Tier 3
  • November 25, 2024

Hey ​@Ryan 1808 ,

Try changing the package in AA and run it

Lets Automate !
Vatsy
R
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  • Ryan 1808
  • Author
  • Cadet | Tier 2
  • December 2, 2024

Hey ​@Ryan 1808 ,

Try changing the package in AA and run it

Hi Zaid.

Thanks for your reply. I had trying changing the package version to higher and lower without success.

Reinstalling Office with the same version did not work - however installing an older build version of Office has resulted in the bot working again. I have a case open with AA as it seems very specific to a build version of Office causing the issues.

Cheers.

Ryan

Vatsy
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