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Question

Event triggers on a PROD CR. (File Creation + Email)

  • March 12, 2026
  • 2 replies
  • 27 views
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Hello, 

I am seeing contrasting opinions and answers on how event triggers work on a PROD CR. My question is, I have 7 prod bot runners all with their own VM. I want to start utilising even triggers to help with scheduling (bots only running when they are required). Does the Control Room do the listening for the trigger (for a File being created, or an email being received) or does the bot runner? So could I have multiple bots waiting for a trigger (CR listening), or is it just 1 bot waiting for a trigger (bot runner listening) and tying up the bot runner/VM?

 

Or have I misunderstood CR Event Triggers?

2 replies

Aaron.Gleason
Automation Anywhere Team
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  • Aaron.Gleason
  • Automation Anywhere Team
  • March 12, 2026

​@DSAlexMcc It is the latter. The bot runner waits for the trigger to be called, tying up the bot runner for that event.

Generally, using a schedule that checks for the event that stays within your SLA is best practice.

Example: If your SLA for an email received is 1 hour, schedule the bot to run every hour (or less) to check for new mails. This frees up the bot runner for other tasks.

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  • DSAlexMcc
  • Author
  • Cadet | Tier 2
  • March 12, 2026

​@DSAlexMcc It is the latter. The bot runner waits for the trigger to be called, tying up the bot runner for that event.

Generally, using a schedule that checks for the event that stays within your SLA is best practice.

Example: If your SLA for an email received is 1 hour, schedule the bot to run every hour (or less) to check for new mails. This frees up the bot runner for other tasks.

Thank you for your reply. 

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