Question

Even after I added my device and tried to connect with my system. But it is not getting connected,

  • 28 September 2022
  • 1 reply
  • 4 views

Hi,

 

Even after I added my device and tried to connect with my system. But it is not getting connected, it shows as disconnected. I deleted the device and retired but it is still the same issue. Find the below screenshot for your reference and Kindly assist.

 

 


1 reply

Userlevel 4
Badge +8

Hello @Shinoj Wilson​ 

 

Thank you for posting in the Automation Anywhere user community forum!

 

Based on the description, we have attached a few knowledge articles below which can help answer your queries. We hope this provides more clarity and information to get you going!

 

https://apeople.automationanywhere.com/s/article/An-unexpected-problem-occurred-message-is-displayed-when-registering-device

https://apeople.automationanywhere.com/s/article/Device-status-showing-disconnect-in-A360

https://apeople.automationanywhere.com/s/article/device-connect-and-disconnect-intermittently

https://apeople.automationanywhere.com/s/article/Error-Device-is-disconnected-or-need-upgrade

 

Still, have doubts or need further clarifications? Please use the below link to create a Support Case and we will be glad to get in touch and assist further!

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-Open-a-Support-Case

 

If you don't have access to the link, please email the AA Support team "apeopleopsteam@automationanywhere.com" to request access.

 

Kind Regards,

Jigar Solanki 

Automation Anywhere  

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