Hi

Go to services.msc and check if the Bot Agent service is running. If you have admin access restart the service once.

or

Check device is connect to control room , refer below article

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/using-the-workbench/cloud-edit-device-credentials.html?_gl=1*1h6x7gs*_ga*OTM1MDgzMzY5LjE2Mjk3MTk4OTU.*_ga_DG1BTLENXK*MTY0NDE0MTkzMi4xNTUuMS4xNjQ0MTQzODUyLjQ4amp;_ga=2.83655830.1494395145.1644141934-935083369.1629719895

Hi @Claudio Coelho​ ,

I'd recommend opening a support ticket with AA using below link

https://apeople.automationanywhere.com/s/support/p>

if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.