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Question

'Email: Move all' action results in bot error ' Parent Folder not found

J
Forum|alt.badge.img+1

Hi all,

I'm attempting to use the 'Email: Move all' action in A360 to move emails from one child folder to another.

From folder:  Inbox/Bots/Test/Unprocessed
Destination folder:  Inbox/Bots/Test/Processed

When I run this action an error appears (as above) stating that the Parent Folder 'Inbox' cannot be found. This also occurs when running the bot for any other parent or child folders in the mailbox.

Any help would be much appreciated.

 

'Email: Connect' settings -
Exchange version:  Exchange Server 2013
Azure Cloud:  Azure Global
Domain name:  outlook.office365.com
Authentication mode:  OAuth2 - ROPC

Bot agent version:  21.240
Email package version:  3.16.2-20230106-082520

    Padmakumar
    Zaid Chougle
    Micah.Smith
    5 people like this
    • Padmakumar
      Padmakumar
    • Zaid Chougle
      Zaid Chougle
    • Micah.Smith
      Micah.Smith
    • Raul Jaimes
      Raul Jaimes
    • Tamil Arasu10
      Tamil Arasu10

    2 replies

    B
    Forum|alt.badge.img+1
    • bijesht
    • Cadet | Tier 2
    • 1 reply
    • February 21, 2025

    Hi ​@Julian 329 , 

    I am facing a similar issue. Please let me know if you got a solution. Appreciate your help. 

    Dineshkumar Muthu
    Navigator | Tier 3
    Forum|alt.badge.img+9

    Hi ​@Julian 329 ,

     

    As per Automation anywhere A360, if your email connect Protocol = POP3 then it will fetching from Inbox only. 

     

    Check the Move All action 

    From a specific folder

    e.g. Inbox/folder1;Inbox/folder2 or Inbox/test*. For POP3 fetching from Inbox only

    "Everything fails all the time, so plan for failure and nothing fails" - Werner Vogels ========== Linkedin Profile : https://www.linkedin.com/in/dineshkumar-muthu/
    Vatsy
    Shreya.Kumar
    2 people like this
    • Vatsy
      Vatsy
    • Shreya.Kumar
      Shreya.Kumar

    Reply


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