'Email: Move all' action results in bot error ' Parent Folder not found

  • 4 July 2023
  • 0 replies


Hi all,

I'm attempting to use the 'Email: Move all' action in A360 to move emails from one child folder to another.

From folder:  Inbox/Bots/Test/Unprocessed
Destination folder:  Inbox/Bots/Test/Processed

When I run this action an error appears (as above) stating that the Parent Folder 'Inbox' cannot be found. This also occurs when running the bot for any other parent or child folders in the mailbox.

Any help would be much appreciated.


'Email: Connect' settings -
Exchange version:  Exchange Server 2013
Azure Cloud:  Azure Global
Domain name:
Authentication mode:  OAuth2 - ROPC

Bot agent version:  21.240
Email package version:  3.16.2-20230106-082520

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