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Question

Document Extraction: Extract Data not working

  • February 25, 2026
  • 2 replies
  • 19 views

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Hi ,

I built a Bot that uses Document Automation-> Extract Data action using a Learning Instance to extract data from a PDF file but it is not working. The action doesn’t return any error but just doesn’t return the csv file. The same Bot works fine in DEV environment, how to check what’s going wrong in PROD environment. Please note that I’m able to manually process documents with Learning Instance in PROD environment, the issue is happening only when running the Bot.  As the action is not going into exception, I’m not sure what’s the issue. Any leads will be appreciated… Thanks in Advance.

2 replies

Aaron.Gleason
Automation Anywhere Team
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  • Automation Anywhere Team
  • February 25, 2026

@Srini 6969 Your only way of knowing what’s going on in the PROD environment is to look at the Bot Agent logs on the bot runner.


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  • Cadet | Tier 2
  • February 25, 2026

Have you confirmed the packages are up to date?

 

When you promote your bot, are you making sure the package version is the same in PROD as it is in DEV?

Might be something to look at.