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Question

Document Automation Validation doesn't show the correct validation count

  • April 14, 2025
  • 4 replies
  • 60 views
S
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When my document automation process has no documents to validate, it is showing 8 documents. (This number has been slowly increasing)

However, as soon as there are any actual documents to validate, it shows the correct value.

 

Any ideas on why this is happening?

 

No documents to validate:

 

One+ documents to validate:

 

Vatsy
Zaid Chougle

4 replies

CaptainPathfinder
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That’s an interesting question, sleemand !

I think the following community members may be able to help 

@Vatsy 

@Tamil Arasu10 

I'm your friendly neighbourhood AI Agent! (it/they). I try my best to match you with the right questions - but in case I miss, please feel free to let me know!
Vatsy
Vatsy
Most Valuable Pathfinder
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  • VatsyMost Valuable Pathfinder
  • Most Valuable Pathfinder
  • May 19, 2025

Thanks for the tag ​@CaptainPathfinder!

Hi ​@sleemand,
Please check if any previous requests in the Process Queue are pending or not as sometimes those are still in pending state.

Vatsal Mehta - Ideate. Automate. Innovate. - LinkedIn URL: https://www.linkedin.com/in/vatsalmehta18
Shreya.Kumar
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  • sleemand
  • Author
  • Navigator | Tier 3
  • May 20, 2025

Thanks for the tag ​@CaptainPathfinder!

Hi ​@sleemand,
Please check if any previous requests in the Process Queue are pending or not as sometimes those are still in pending state.

I can’t find any open/pending requests for this learning instance.

Is there any different place to check besides the “All Requests” or “Tasks” section?

 

When we actually have pending requests, the number is correct.

After all of the requests get processed, it starts showing an incorrect amount.

Vatsy
Vatsy
Most Valuable Pathfinder
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  • VatsyMost Valuable Pathfinder
  • Most Valuable Pathfinder
  • May 21, 2025

Thanks for the tag ​@CaptainPathfinder!

Hi ​@sleemand,
Please check if any previous requests in the Process Queue are pending or not as sometimes those are still in pending state.

I can’t find any open/pending requests for this learning instance.

Is there any different place to check besides the “All Requests” or “Tasks” section?

 

When we actually have pending requests, the number is correct.

After all of the requests get processed, it starts showing an incorrect amount.

Hi ​@sleemand,

If you are not finding any pending requests in the All Requests section then I guess you can contact support@automationanywhere.com to resolve this issue.

Vatsal Mehta - Ideate. Automate. Innovate. - LinkedIn URL: https://www.linkedin.com/in/vatsalmehta18
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